Why are users complaining more?

In an interview with the Editor, Elke den Ouden explained her study into complaints from consumers about products

Vision and roadmap Eindhoven energy-neutral 2045 : research report energy in the built environment

This research report is a deliverable of the project Vision and Roadmap Eindhoven Energy-Neutral in the Built Environment 2045. In this co-creation project with various stakeholders from government, industry and research institutes a desired future scenario has been developed for Eindhoven, with a focus on energy in the built environment. With this desired scenario an investigation has been carried out into what is needed and possible in the shorter and longer term to realise the defined ambitions. The research covered sustainable behaviour, sustainable technologies and sustainable organisation. With the resulting roadmap a number of short-term goals have been defined that build on running activities and take concrete steps to move into the desired direction. The project to create a vision and roadmap for energy in the built environment has been completed. Further steps will be made in the working groups that will be made

Balancing value in networked social innovation

Innovation increasingly takes place through co-operation. Even more so in the case of social innovation, where profit and non-profit organisations collaborate to create solutions for societal issues. For these innovations to become successful, already early in the process it needs to be clear to the participating organisations that they will be able to gain value in return for their investments in the creation of the service proposition. This means that, together with the proposition, a business model needs to be designed, that provides insight in the feasibility and attractiveness of the total proposition, as well as in the value for the various participants separately. Building on existing methods, a 5-step approach was developed to support the process of refining the overall proposition together with the participating organisations, and at the same time checking the balance in value flow for each of them. This paper describes the approach to balance value in networked social innovations using one project as example

Balancing value in networked social innovation

Innovation increasingly takes place through co-operation. Even more so in the case of social innovation, where profit and non-profit organisations collaborate to create solutions for societal issues. For these innovations to become successful, already early in the process it needs to be clear to the participating organisations that they will be able to gain value in return for their investments in the creation of the service proposition. This means that, together with the proposition, a business model needs to be designed, that provides insight in the feasibility and attractiveness of the total proposition, as well as in the value for the various participants separately. Building on existing methods, a 5-step approach was developed to support the process of refining the overall proposition together with the participating organisations, and at the same time checking the balance in value flow for each of them. This paper describes the approach to balance value in networked social innovations using one project as example

Setting up a living lab for innovation in the dementia care chain, a case study of the PhysiCAL

In this paper a LivingLab approach to design for and with people suffering from dementia and their caregivers is discussed. On top of the impaired user, a complex stakeholder network surrounds dementia care, showing two difficulties in innovation for dementia. Therefore innovation within the dementia healthcare chain requires an involvement of various stakeholders; the target group (people living with dementia), the dementia care providers and the potential business partners to achieve an accepted and viable proposition. In this paper an iterative process to do this is proposed and. A case study of an activity reminder calendar called the PhysiCAL explains the process and is used to assess the application. The results show that splitting up the complex network in separate parts, and involve these parts in the LivingLab approach is valuable for evaluating a proposition